TERMS & CONDITIONS
BOOKING AN APPOINTMENT
To book an appointment at Rose Gold UK you must use our online booking system 'Fresha'
We no longer will take over the phone appointments due to time wasters in the past!
We acknowledge that even though the HQ glow up is not booked through our fresha, you must agree to the following T&C's before confirming!
How it works!
When making any booking, Fresha will never automatically confirm your appointment until you have completed all the steps required. You will be asked to confirm your appointment using the capture feature on the app! This means you wont be asked for a deposit to secure the appointments but you should make sure you agree to the terms before committing to your booking.
Cancelation Policy
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If you have to cancel anytime up to 48 hours before your appointment then you can do this free of charge.
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If you cancel your appointment within 48 hours you will automatically be charged 50% of the whole appointment cost
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If you cancel your appointment within 24hours you will automatically be charged for the full amount of the appointment amount.
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If you cancel on the day your appointment you will automatically be charged for the full amount of the appointment amount.
Rescheduling Policy
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You can reschedule up to 48 hours prior to your appointment free of charge
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You may only reschedule any one booking a maximum of 3 times after that our cancellation policy will take effect
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You wont be able to make changes to your booking past 48 hours and our cancelation conditions will take effect.
No Shows Policy
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No Shows? If you just don't turn up to your appointment you will be charged for the full amount of the appointment amount. To re Book we may ask that you pay 50% deposit.
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If you don not show up to more than 1 booking you will be banned from using our booking system.
Do not assume your appointment is confirmed unless you have agreed to the terms and conditions and you have received your text and email confirmation. Check your junk/spam folder. If you still are awaiting confirmation 30 minutes after please check the details you entered would have been correct by logging back into your fresha account. Alternatively you can contact the team at Rose Gold UK via email info@rosegoldhq.co.uk
ARRIVALS
Rose Gold HQ cannot take responsibility for plus 1's, children or babies, the salon is very busy and lash appointments require full rest and patience. We also advise you to switch mobile phones to silent as constant checking of the phone is not tolerated. This seriously takes away precious appointment time. Whilst we appreciate some of you may have children or maybe expecting an important phone call so this cannot be done but for those that can please do! We all love to have coffee but we also know that this can also make our eyes twitch and flutter when closed so we recommend leaving out coffee before your appointment. Please don't be offended if we also ask for a silent appointment if you are overly expressional as this can be very difficult to lash with movement.
Please arrive on time maximum of 5 minutes early and no longer than 15 minutes grace to allow for parking.
If you arrive over 20 minutes late this will mean a cancelation of your appointment and Rose Gold Uk reserves the rights to charge you full amount of your appointment as stated in our cancelation policy.
We advise that makeup around the eyes is removed and any previous strip lash glue before lash appointment you may be charged for a lash cleanse £5.
Contact lenses must removed prior to any eye treatments.
INFILLS
We do not offer foreign fills, you will need to book a removal followed by a full set. To qualify for an infill you must have 40% or more of lash extensions left. If you have left it over 4 weeks to book your infills then this will be charged as a full set and you may have to reschedule for time reasons.
Lash cleanser kits are available to purchase in the salon and failure to maintain clean lashes will take longer time to get cleaned and prepared for infilling. If makeup is heavily applied onto the lashes and cleaning has not been regular your extensions will rapidly fall off during our cleansing and this will end in a full set needed. This may cause disappointment if there are not enough appointment times available and this would need to be rebooked
Any vouchers purchased must be redeemed within 6 months from the purchase date. These cannot be used in conjunction with any other offer and can only be used with Rose Gold UK. There is no cash alternative. Rose Gold UK Vouchers can be used as payment for lash & spray tanning appointments.